blackberry desktop manager does not detect device

#Blackberry desktop manager does not detect device download#

a different USB port (not connected through a hub, but there is one listed in device manager?).another USB cable (both work fine on other computers).Desktop Manager message: Device connected (PIN): None.One of the USB Devices attached to this computer has malfunctioned and Windows does not recognize it. Windows message: USB Device Not Recognized.I'm using an HP dv2000 laptop with Windows Home Premium. I have the same problem as I did back in beginning of February. I thought maybe it was the phone so I sent it back to Verizon, twice now, after troubleshooting with Blackberry Desktop Manager, Verizon software, and the phone itself.

Every other USB device that I use works fine as well (an external hard drive, a wireless mouse, and a jump drive). Everything is working fine until I plug in my Blackberry and I start getting error messages about my USB device that pop up even when nothing is connected to the computer. My whole system crashed repeatedly and I ended up having Vista reinstalled after backing up all my important files to my external hard drive.

#Blackberry desktop manager does not detect device download#

The problem began in January when my download happy niece downloaded a nasty virus with some game she was playing.

When I connect the phone, it goes into the initial charging mode, I hear the *ding* that signals a connection, but the device doesn't show up in My Computer, Device Manager, or Blackberry Desktop Manager. I've been having a problem with my laptop for weeks, really 2 months now where I get an error message stating that a USB Device has malfunctioned and Windows does not recognize the device whenever I plug in my Blackberry Storm.